Act as the direct technical contact for our customers for any second-level support issues
Act as a Customer Advocate, bringing customer issues to the full development team
System requirements definition
Airport surface map generation and updates
On-Site customer training and site-specific system customization
Contribution to system/software integration of all software releases
Aerobahn site-specific analysis, custom report generation and requirements definition
System design, integration, and deployment
Troubleshoot and resolution of system faults and Customer Problem Reports (CPRs)
Configuration Management of site-specific software and system configuration
Deployment of new software releases
Customer after hours support coverage (on-call via cell phone at least part time)

Requirements

Bachelor’s degree in an engineering, computer science, or technical field
3+ years of relevant experience
Clear and concise written and verbal communication skills
Effective time management skills
Working knowledge and/or familiarity of database structures (SQL)
Working knowledge of networking theory and operation, including local and wide-area networking
Experience with integration and/or system test
Domestic and some international travel is required

Benefits

Medical, vision, and dental insurance for employees and dependents
Generous paid time off, including 8 designated holidays
401(k) with employer contributions
Tuition assistance and student loan assistance
Wellness and employee assistance resources
Employee stock purchase opportunities
Short-term and long-term disability coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system requirements definitionairport surface map generationsystem/software integrationcustom report generationsystem designsystem integrationsystem deploymenttroubleshootingconfiguration managementdatabase structures

Soft Skills

customer advocacyclear communicationtime management

Certifications

Bachelor’s degree in engineeringBachelor’s degree in computer scienceBachelor’s degree in technical field