Digital Sales Account Manager
Thermo Fisher Scientific
SFDC
Senior Account Manager
sa.global
full-time
Posted on:
Location Type: Office
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Own the overall relationship with allocated accounts, acting as the main point of contact and escalation.
- Build strong, trusted stakeholder relationships (including executive sponsors) to influence IT strategy and align with business goals.
- Conduct regular client engagements and quarterly business reviews to share performance insights and identify growth opportunities.
- Develop strategic account plans, manage pipelines/forecasts, and drive revenue through upsell and cross-sell.
- Lead discovery sessions with pre-sales to understand client business processes and shape future plans and IT strategies.
- Propose tailored solutions to support client transformation.
- Communicate Microsoft and partner product developments to ensure consistent messaging.
- Collaborate with internal teams to ensure seamless delivery, commercial alignment, and timely invoicing.
- Prepare proposals, manage quotes/orders in D365 CE, and maintain accurate account data.
- Support marketing by securing case studies, contributing to events, and promoting new services.
- Proactively identify risks, issues, and opportunities, driving solutions and improvements.
- Demonstrate commercial awareness by translating client business drivers into meaningful solutions and revenue.
Requirements
- Experience managing and expanding accounts within the Professional Services or Legal industry.
- Track record of managing complex accounts, driving client success, and closing solution-based sales.
- Strong commercial acumen, able to translate client business drivers and risks into upsell and growth opportunities.
- Excellent stakeholder management skills, with credibility to operate confidently at senior and executive levels.
- Consultative approach, asking the right questions and building trusted, long-term partnerships.
- Adaptable, proactive, and resilient, with a drive to learn, embrace feedback, and continuously improve.
- Organised and able to prioritise multiple tasks, balancing client needs and internal objectives.
- Collaborative team player, capable of working independently and across global teams.
- Willingness to support new business development and contribute to bid or pursuit activities.
- Energetic, committed, and able to thrive in a fast-paced, high-performance environment.
Benefits
- Discretionary bonus
- Competitive Salary
- 26 Days Holiday plus UK Bank/Public Holidays plus an additional day off on your birthday!
- Contributory Pension Scheme
- Private Medical Insurance
- Health Cash Plan
- Life Insurance (Death in Service)
- Critical Illness Cover (optional)
- Cycle to Work Scheme
- 24/7 Employee Wellness & Support App
- MyPerks Savings and Discounts Platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementpipeline managementforecastingsolution-based salesproposal preparationD365 CEclient engagementperformance insightsrisk identificationcommercial alignment
Soft skills
stakeholder managementcommercial acumenconsultative approachadaptabilityproactivityresilienceorganizational skillscollaborationindependenceenergy
