Digital Sales Account Manager
Thermo Fisher Scientific
full-time
Posted on:
Location Type: Office
Location: Grand Island • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $42,000 - $61,000 per year
Job Level
Junior
Tech Stack
SFDC
About the role
- Become an expert in specific Biosciences (BID) product portfolios.
- Respond positively to and expeditiously process all incoming inquiries, email, and meeting requests from customers.
- Provide a high level of customer service excellence to assist customers digitally through various forms of technology remotely.
- Triage and troubleshoot customer needs and ensure the customer is directed to the appropriate company resource.
- Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service and technical services.
- Provide quotes, pricing and promotions to customers based on their unique needs.
- Log opportunities in Salesforce.com.
Requirements
- Bachelor’s Degree in a Life Sciences field is required or related lab experience may substitute.
- Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience).
- Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs. Salesforce a plus.
- Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in the area of genomics is desired.
- Experiences in remote selling (phone or digital) and customer consultation is desired.
- General knowledge of the assigned product portfolio and/or customer segment required.
- Can communicate in English.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetroubleshootingquotingpricingpromotionssalesforcegenomicslaboratory experienceremote sellingcustomer consultation
Soft skills
communicationcustomer service excellenceinformation flow facilitationresponsivenessproblem-solving