Saúde PASA

Administrative Assistant

• Operate the health system to respond to internal requests within the agreed SLAs;
• Direct requests to interface areas and follow up on responses;
• Prepare reports, spreadsheets and charts to support management and demonstrate achieved results;
• Process and analyze registration data for internal studies and proposals of corrective actions;
• Monitor regulation of the Supplementary Health Sector related to the accredited network and the indicators that impact ANS evaluations, such as IDSS and Assistance Monitoring;
• Identify items that are not in compliance with internal and external standards and present solutions to improve and adapt routines;
• Support mapping and review of processes, creating and updating procedures (PROs), workflows and protocols for the area;
• Support implementation of controls to ensure adequacy of registration documentation and monitor irregularities for correction;
• Contribute to the continuous improvement of the area.

Administrative Assistant – Temporary, Registration

Analyst

• Promote PASA/AMS and provide benefit clarifications to Vale leaders
• Train Vale leaders on the PASA/AMS health benefit
• Maintain regular engagement meetings with leaders
• Participate in meetings, benefits fairs, DSS, and participatory management forums
• Collaborate and establish necessary interfaces with other departments
• Develop and implement strategies to improve the customer experience
• Manage the service backlog to meet defined support SLAs
• Effectively resolve complex customer issues
• Monitor customer service performance metrics and prepare regular reports

Administrative Assistant – Temporary, Registration

Administrative Analyst, Beneficiary Services