S&P Global

Senior Specialist, IT Service Operations

S&P Global

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Senior

Tech Stack

ApacheAzureITSMJavaScriptPythonServiceNowSpring BootSpringBootSQLSwiftTableau

About the role

  • Own the end-to-end incident lifecycle: log incidents, investigate root causes, assess risks, prioritize based on impact, and drive resolution independently or through collaboration.
  • Escalate and coordinate with internal teams or external vendors when required, ensuring timely and complete resolution of issues.
  • Document resolutions and contribute to the Knowledge Base to support faster future remediation.
  • Maintain up-to-date knowledge of supported applications, including AI-powered service tools and productivity platforms, especially as they relate to Securities Services operations.
  • Track and assess the impact of new features, upgrades, and emerging technologies to improve support capabilities and automation potential.
  • Contribute to the gathering and validation of business requirements for system changes and enhancements, particularly those involving workflow improvements or AI-driven functionality.
  • Support impact assessments, user stories, and specifications for Change Requests and minor enhancements; participate in UAT planning and execution.
  • Assist in creating functional specifications, technical documentation, and impact assessments, collaborating with business analysts and SMEs to ensure accuracy.
  • Act as a domain and tooling SME during implementations of new features, projects, or systems—especially in areas related to service management tooling or automation.
  • Support project teams with system knowledge and process expertise, helping ensure alignment with operational and compliance standards in the Securities Services space.

Requirements

  • Relevant experience of 8-10 years.
  • Bachelor’s degree in business or technology.
  • Strong understanding of Securities Services processes, including: Custody operations; Trade settlements; Asset servicing (e.g., corporate actions, income processing); Fund administration (e.g., NAV calculations, fund accounting); Securities lending & borrowing.
  • Demonstrated working knowledge of regulatory and compliance frameworks: SWIFT, FATCA, MiFID II, T+1, and GDPR.
  • Hands-on experience with service management platforms such as ServiceNow, BMC Remedy, and Jira Service Management (incident, problem, change, and request management modules).
  • Proven ability to align IT service management practices with financial operations risk and control standards.
  • Skilled in backlog management, requirements grooming, and stakeholder coordination; capable of gathering, cleaning, and analyzing service management data.
  • Strong analytical and diagnostic skills for troubleshooting complex issues, including log analysis, impact assessment, replication, and triage.
  • Proficiency with business intelligence and reporting tools such as Power BI and Tableau; understanding of operational metrics including MTTR and SLA adherence.
  • Working knowledge of SQL for querying and data analysis.
  • Ability to read, interpret, and analyze application log files to support root cause investigations.
  • Basic understanding of application frameworks and servers like Springboot, JBoss and Apache Tomcat.
  • Understanding of AI/ML fundamentals and familiarity with AI frameworks/tools like Azure AI, IBM Watson, ServiceNow AI, or OpenAI.
  • Scripting skills (e.g., Python, JavaScript, PowerShell) for customizing automations.
  • Strong communication and presentation skills; excellent cross-functional collaboration abilities.
  • Strong problem-solving skills with a growth mindset and openness to AI-powered innovation.
  • Capable of managing priorities and meeting deadlines in a fast-paced, continuously evolving environment.
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