S&P Global

Accounts Receivable Specialist

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: Gurugram • India

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About the role

  • Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
  • Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
  • Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle.
  • Develop a working understanding of the different billing systems, specifically Salesforce CPQ, High Radius.
  • Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
  • Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.

Requirements

  • Graduate with minimum 5 years of relevant experience in an OTC Collections process with a global organization.
  • Financial Services experience will be preferred.
  • Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations.
  • Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.
  • Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills are a must.
  • Analytical skills: Strong ability to analyze billing data, identify trends, and explain variances.
  • Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce CPQ environment for collection functionalities.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
OTC Collectionsbilling data analysisVLOOKUPpivot tablesadvanced formulas
Soft Skills
stakeholder managementcustomer managementcommunicationanalytical skillspresentation skills