Senior Client Services Specialist
S&P Global
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • Malaysia
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Job Level
About the role
- Provide outstanding services and ensure client satisfaction.
- Participate in client development and retention programs.
- Deliver product trainings and presentations to clients.
- Address client inquiries about products and services in a timely fashion.
- Analyze client concerns and work with other teams to provide immediate resolutions.
- Notify customers about new product developments and enhancements.
Requirements
- Bachelor’s Degree and min. 4 years of experience in a Finance or FinTech industry
- Experience in Data Analysis skills with good knowledge of SQL.
- Advanced knowledge of MS Excel along Macros/VBA.
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving skills
- Fluent in English
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisSQLMS ExcelMacrosVBA
Soft Skills
client satisfactioncommunicationanalytical skillsproblem-solving
Certifications
Bachelor’s Degree