Client Success Manager, French/English Speaker
S&P Global
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Provide tailored demonstrations and training sessions to showcase our solutions' value proposition, driving customer usage and product awareness.
- Assist customers in optimizing their workflows with prompt support via telephone, email, and in-person interactions.
- Continually refine your communication skills so that your delivery is clear, concise, effective, and interactive.
- Deliver specific business outcomes within a defined deadline to specifications.
- Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
- Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements.
- Assertive about your learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
- Eagerly embrace new concepts and actively seek to make connections between disparate ideas.
- Participate in the collaboration that allows us to share ideas and information freely across the global network, taking advantage of pockets of expertise to keep advancing our knowledge and ideas.
- Make your availability known to your stakeholders, show up on time and prepared to internal and external meetings.
Requirements
- Prior professional experience in the areas of maritime, international trade, army/navy, transportation/logistics, supply chain, economics, country risk, commodities, energy, customer care/support, project management and/or business development are highly preferred.
- Bachelor’s degree or higher achievement in logistics, international trade, maritime management, business administration, economics, from an accredited university or comparable curriculum/work experience.
- Fluent in English and French.
- Occasional domestic and/or international Business Travel may be required.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer carebusiness developmentlogisticsinternational trademaritime managementeconomicssupply chaintransportationcommodities
Soft Skills
communicationcollaborationassertivenessadaptabilityinterpersonal skillsproblem-solvingtime managementcustomer serviceactive listeningpresentation skills