S&P Global

Contributor Account Management – Specialist

S&P Global

full-time

Posted on:

Location Type: Office

Location: Islamabad • Pakistan

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About the role

  • Ensure that all Contributor Research content is being processed and tagged correctly
  • Closely monitor of research upload and processing to the platform, variety of day-to-day QA activities
  • Work closely with both internal and external stakeholders to coordinate smooth onboarding, troubleshooting, research content-related testing, research access issues and projects
  • Analyze the client’s research access to help and grow our research business
  • Identify entitlement issues for our clients
  • Serves as the primary support contact for our research contributors as well as for SPGMI clients’ queries about Investment Research content and functionalities

Requirements

  • 2-3 years of experience in customer services (experience working with global clients is a plus)
  • Excellent communication and relationship building skills, both verbal and written
  • Ability to multi-task, prioritize and work on team-based projects, as well as work independently within shifting priorities (US or Europe hours)
  • High integrity, accountability and personal responsibility
  • Good time management and attention to detail
  • Strong analytical skills; workable understanding of MS Excel and databases is preferred
  • Fluency and eloquence in English is mandatory. Additional language skills are a plus
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceanalytical skillsMS Exceldatabase management
Soft Skills
communication skillsrelationship buildingmulti-taskingprioritizationteam collaborationindependenceintegrityaccountabilitytime managementattention to detail