Lead Data Analyst – Data Operations
S&P Global
full-time
Posted on:
Location Type: Office
Location: Ahmedabad • India
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Job Level
About the role
- Decipher client questions and perform research to provide effective, well-documented solutions.
- Provide professional, timely, and quality support to customer queries.
- Deliver on expected productivity and timeliness targets.
- Provide quality (accurate and defect-free) responses with a "do it right the first time" mindset.
- Identify and flag areas that can impact business-as-usual operations.
- Contribute towards process improvement through root cause analysis.
- Help reduce client queries by drafting KB articles and identifying patterns.
- Take full ownership of client questions and liaise across teams for resolution.
- Independently manage client question workflows.
- Identify opportunities to enhance the client experience through data-backed insights.
- Recommend improvements to procedures and audits.
- Contribute to team training and mentorship efforts.
- Assist in ongoing projects and UATs with a focus on timeliness, accuracy, and execution excellence.
- Champion the voice of the customer and share insights and trends.
- Collaborate cross-functionally with product, sales, tech, and support teams.
- Leverage data and automation tools to drive proactive client service and process optimization.
- Apply Generative AI tools (e.g., ChatGPT, Azure OpenAI, Bard) to streamline responses, generate insights, or prototype support solutions.
Requirements
- Hands-on experience with Market Data datasets.
- Strong communication skills—both written and verbal.
- A client-first mindset with problem-solving ability.
- Familiarity with Capital IQ and/or Capital IQ Pro is a strong plus.
- Critical thinking, structured reasoning, and solution orientation.
- Strong sense of ownership and accountability.
- Ability to work independently and in collaboration with various teams.
- Attention to detail and high quality standards.
- Adaptability to changing priorities and tech environments.
- Ability to communicate technical insights in a clear, business-friendly way.
- Strong technical acumen and passion for using technology to solve client problems.
- A curiosity for innovation and eagerness to explore applications of GenAI in support workflows.
- Graduate or postgraduate in Finance or an MBA.
- Advanced proficiency in MS Excel.
- Strong hands-on experience in technical skills — e.g., Power BI, SQL, Tableau, Python.
- Prior exposure to Generative AI technologies such as ChatGPT, Claude, Bard, or GitHub Copilot, and the ability to apply them in real-world problem solving (e.g., generating KB articles, automating responses, summarizing trends).
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Market DataMS ExcelPower BISQLTableauPythonGenerative AIChatGPTClaudeBard
Soft skills
communicationproblem-solvingcritical thinkingattention to detailadaptabilityownershipaccountabilitycollaborationcuriosityinnovation
Certifications
graduate in Financepostgraduate in FinanceMBA