Credit Customer Success Manager
S&P Global
Credit Customer Success Manager
S&P Global
full-time
Posted on:
Location Type: Office
Location: New York City • Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $59,212 - $82,607 per year
Job Level
Mid-LevelSenior
About the role
- Drive Customer Success Outcomes within the Credit Team
- Through engaging with clients, provide the relationship management team with ammunition in order to increase renewal rates and reduce churn.
- Influence future lifetime value through driving higher Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability – identify referral opportunities for S&P Global Market Intelligence and cross-divisional services
- Define and Optimize Customer Lifecycle Map customer journey
- Identify opportunities for continuous improvement- raise product enhancement queries, and take ownership on communication of client feedback to product team
- Learn from best practices in industry Ongoing Credit learning, deepening the knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers
- Training – focus on deep credit knowledge, with thorough understanding of credit research and the full Ratings Direct value proposition
- Targeted engagement on new functionality – with a focus on new research/relative interesting themes
- Migration – implementing training efforts for migration of Ratings Direct on Capital IQ Pro at scale
- Collaborate with Sales, Relationship Managers, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users
- Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Churn Zero, Calendly, CRM tools etc.)
Requirements
- 3+ years relevant experience in customer-facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services
- Credit expertise highly desired
- Strong stakeholder management skills – Highly collaborative personality, with experience building strong cross-functional partnerships plus the ability to influence
- Strong empathy for customers and passion for revenue growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementSalesClient ServicesCredit expertiseAnalytical mindsetProcess-oriented mindsetContinuous learningPresentation skills
Soft skills
Stakeholder managementCollaborationInfluencingEmpathyPassion for revenue growth
