Customer Success Director
Anaplan
Senior Customer Success Manager
Adobe
full-time
Posted on:
Location Type: Office
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $135,200 - $234,100 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Accountable for Customer’s overall success with Adobe
- Act as a trusted Customer point of contact throughout the Customer’s lifecycle
- Deliver an exceptional customer experience with proactive communication
- Drive adoption of Adobe Experience Cloud products
- Foster innovation by sharing resources and new ways customers can use Adobe solutions
- Identify Customer risk and work with the extended Adobe team
Requirements
- Bachelor’s Degree and/or relevant work experience
- 10+ years of Customer Success experience in Software as a Service, Digital Marketing
- Strong communication and interpersonal skills
- Strong consulting skills and proven results working as a trusted advisor
- Ability to prioritize, multi-task, and perform effectively under pressure
- Existing knowledge of software in digital marketing and/or digital media space
- Skilled at Program Management within large organizations
- Validated experience with account planning & customer success plans
- Flexibility to travel (approx. 20%)
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Competitive compensation
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessDigital MarketingProgram ManagementAccount PlanningCustomer Success Plans
Soft skills
CommunicationInterpersonal SkillsConsulting SkillsPrioritizationMulti-taskingPerformance Under Pressure
Certifications
Bachelor’s Degree
