• Accountable for Customer’s overall success with Adobe
• Act as a trusted Customer point of contact throughout the Customer’s lifecycle
• Deliver an exceptional customer experience with proactive communication
• Drive adoption of Adobe Experience Cloud products
• Foster innovation by sharing resources and new ways customers can use Adobe solutions
• Identify Customer risk and work with the extended Adobe team

Requirements

Bachelor’s Degree and/or relevant work experience
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Strong communication and interpersonal skills
Strong consulting skills and proven results working as a trusted advisor
Ability to prioritize, multi-task, and perform effectively under pressure
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations
Validated experience with account planning & customer success plans
Flexibility to travel (approx. 20%)

🔍 ATS Optimization Keywords
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Hard Skills

Customer Success
Digital Marketing
Program Management
Account Planning
Customer Success Plans

Soft Skills

Communication
Interpersonal Skills
Consulting Skills
Prioritization
Multi-tasking
Performance Under Pressure

Certifications & Qualifications

Bachelor’s Degree

Senior Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Senior CRM Manager

Credit Customer Success Manager

Credit Customer Success Manager