Client Services Representative

• The role is based in our Noida office, covering EMEA market hours, working alongside colleagues locally and London to ensure that client requests are resolved effectively.
• Develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly.
• Collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
• Build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Drive continual improvement of the client service processes.
• Work alongside colleagues in major financial hubs around the world including London, New York and Hong Kong.

Client Service Specialist – Indices & ETFs

Client Service Specialist – Indices & ETFs