Client Service Specialist – Indices & ETFs
S&P Global
JavaPythonSQL
Client Service Specialist – Indices & ETFs
S&P Global
full-time
Posted on:
Location Type: Office
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaPythonSQL
About the role
- The role is based in our Noida office, covering EMEA market hours.
- Work alongside colleagues locally and London to ensure that client requests are resolved effectively.
- Develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly.
- Collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements.
- Build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side.
- Manage incoming customer requests using internal systems and processes.
- Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
- Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
- Manage the communication and relationship between clients and the business.
- Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
- Drive continual improvement of the client service processes.
Requirements
- Able to self-organize, schedule, and prioritize effectively.
- Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
- Advanced working knowledge of main Microsoft Office programs required.
- Strong oral and written communication skills are essential.
- Experience with client facing responsibilities an advantage.
- Interest in working with software systems and technology.
- Adept at building and maintaining relationships with external clients and with colleagues at all levels.
- Experience or strong knowledge of indices and ETFs an advantage.
- Experience with SQL Server, XML, JAVA, or Python beneficial.
- Prior use of salesforce or similar client support tools.
- Data visualisation and/or AI experience desirable.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL ServerXMLJAVAPythondata visualizationAIEBS productsapplication troubleshootingclient support tools
Soft skills
self-organizationschedulingprioritizationcommunicationrelationship buildingproblem-solvingcustomer servicecollaborationtime management