Application Engineer, Microsoft Power
GEM
Application Support Engineer – OSTTRA
S&P Global
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxPythonRDBMSSDLCSplunkSQL
About the role
- Provide second line client-facing technical support for issues escalated by first line support teams.
- Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner.
- Work collaboratively with development team required for third line escalation.
- Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process.
- Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements.
- Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
Requirements
- 3+ years of related experience.
- University Graduate of Computer Science or Engineering degree, Master’s Degree is a plus.
- Good understanding of Application Support processes.
- Must be knowledgeable in the SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation using JIRA.
- Must have fundamental knowledge in SQL and RDBMS.
- Must have understanding of operating systems most especially Windows and Linux. Scripting experience (preferably including python) an advantage.
- Must have fundamental knowledge of networking basics and topology. CCNA certification an advantage.
- Ideally familiar with monitoring tools such as Splunk, Centreon, Solarwinds and Monolith.
- Ideally would have experience of working in the Finance Industry.
- Excellent understanding of software systems and technology.
- Good understanding of Application Support processes and ITIL.
- Good understanding of software support team functions and a solid understanding of the end to end application development process.
- Knowledge of, or experience of working in the financial services industry would be highly beneficial.
- Awareness of Derivatives products and Trade Processing (desirable).
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLRDBMSscriptingPythonnetworking basicsSDLCapplication support processesincident managementbug analysisproblem-solving
Soft skills
technical supportcollaborationinvestigative techniquescommunicationtimelinesscontinuous improvementbusiness knowledgecoordination
Certifications
CCNA
