Application Engineer

• Provide second line client-facing technical support for issues escalated by first line support teams.
• Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner.
• Work collaboratively with development team required for third line escalation.
• Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process.
• Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements.
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

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