Sólides

Support Analyst – Payroll

Sólides

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

About the role

  • Customer/user support;
  • Ticket logging and follow-up;
  • Troubleshooting and problem resolution;
  • User training and guidance;
  • Preparation of documentation for system procedures.

Requirements

  • Bachelor's degree or technical diploma in Business Administration, Human Resources, or Accounting
  • Solid knowledge of payroll processes (hiring, payroll calculation, vacations, termination, 13th salary, taxes) and eSocial
  • Previous experience with payroll system(s)
  • Intermediate Excel skills (VLOOKUP, formulas)
  • Knowledge of labor and social security legislation
  • Curiosity to test routines, compare and validate results, and identify improvement opportunities
  • Systemic view of how payroll routines interconnect
  • Logical reasoning
  • It is a plus if you:
  • Basic knowledge of SQL
  • Previous experience in customer support.
Benefits
  • Meal allowance / food voucher worth BRL 45.00 per working day (Sólides Benefits Card)
  • Transportation voucher or fuel voucher
  • Unimed health plan with co-payment, no monthly fee
  • OdontoPrev dental plan, fixed monthly fee of BRL 21.91
  • Therapy: Partnership with Psicologia Viva — 3 free sessions per month
  • Online courses ranging from Culinary to Postgraduate (Qualifica)
  • Access to all courses from Escola de Pessoas
  • Home office allowance of BRL 60.00 (Sólides Benefits Card)
  • English course (English Pass)
  • On-site conveniences (company-provided manicure, balanced snacks, and more)
  • Birthday day off
  • Totalpass membership
  • Responsible Credit (Payroll-deductible loan via Sólides Benefits)
  • Childcare allowance — for parents with children up to 3 years and 11 months
  • Allowance for special needs dependents (also extended to parents)
  • Sólides Patinhas (15% discount on DogLife plans)
  • Ânima ecosystem agreement (discounts on undergraduate and postgraduate courses within the group)
  • Sólides postgraduate programs (70% discount)
  • Partnerships with OnHappy, Detronic, and SESC
  • Super flexible dress code

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payroll processeseSocialpayroll systemExcelVLOOKUPformulasSQL
Soft skills
customer supporttroubleshootingproblem resolutionuser trainingcuriositylogical reasoning
Certifications
Bachelor's degreetechnical diploma