
Support Analyst – Payroll
Sólides
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Customer/user support;
- Ticket logging and follow-up;
- Troubleshooting and problem resolution;
- User training and guidance;
- Preparation of documentation for system procedures.
Requirements
- Bachelor's degree or technical diploma in Business Administration, Human Resources, or Accounting
- Solid knowledge of payroll processes (hiring, payroll calculation, vacations, termination, 13th salary, taxes) and eSocial
- Previous experience with payroll system(s)
- Intermediate Excel skills (VLOOKUP, formulas)
- Knowledge of labor and social security legislation
- Curiosity to test routines, compare and validate results, and identify improvement opportunities
- Systemic view of how payroll routines interconnect
- Logical reasoning
- It is a plus if you:
- Basic knowledge of SQL
- Previous experience in customer support.
Benefits
- Meal allowance / food voucher worth BRL 45.00 per working day (Sólides Benefits Card)
- Transportation voucher or fuel voucher
- Unimed health plan with co-payment, no monthly fee
- OdontoPrev dental plan, fixed monthly fee of BRL 21.91
- Therapy: Partnership with Psicologia Viva — 3 free sessions per month
- Online courses ranging from Culinary to Postgraduate (Qualifica)
- Access to all courses from Escola de Pessoas
- Home office allowance of BRL 60.00 (Sólides Benefits Card)
- English course (English Pass)
- On-site conveniences (company-provided manicure, balanced snacks, and more)
- Birthday day off
- Totalpass membership
- Responsible Credit (Payroll-deductible loan via Sólides Benefits)
- Childcare allowance — for parents with children up to 3 years and 11 months
- Allowance for special needs dependents (also extended to parents)
- Sólides Patinhas (15% discount on DogLife plans)
- Ânima ecosystem agreement (discounts on undergraduate and postgraduate courses within the group)
- Sólides postgraduate programs (70% discount)
- Partnerships with OnHappy, Detronic, and SESC
- Super flexible dress code
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll processeseSocialpayroll systemExcelVLOOKUPformulasSQL
Soft skills
customer supporttroubleshootingproblem resolutionuser trainingcuriositylogical reasoning
Certifications
Bachelor's degreetechnical diploma