S&L Integrated

A/V Client Care Specialist

S&L Integrated

full-time

Posted on:

Location Type: Hybrid

Location: Macon • United States

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Job Level

Junior

About the role

  • Troubleshoots and solves client service requests for AV equipment either remotely or onsite
  • Interacting with clients to clearly define, diagnose and fix system problems/issues
  • If unable to resolve, will escalates the issue to the appropriate person and continually follows up until there is a final resolution
  • Initiates and follows through on any equipment that needs to be replaced under warranty, etc.
  • Gathers and organizes equipment, parts and tools needed for each service call
  • Keeps inventory of needed equipment & parts and submits timely requests when inventory is low
  • Arrives at client site at agreed upon time or immediately communicates any delays
  • Provide timely updates to the Client Care & Service Coordinator
  • Accurately and timely documents all work time in Q360 which includes time spent on service calls and/or other client interactions
  • Help clean and straighten up the shop and company vehicles (if working onsite)

Requirements

  • 1+ years' experience installing, integrating, setting up and performing basic programming for commercial Pro-AV systems
  • Experience must include strong troubleshooting and problem-solving skills of all A/V/L/C systems (i.e. video conferencing systems, commercial displays, video walls & projectors) down to component level
  • Experience troubleshooting Q-SYS, Creston, Extron, etc. systems are highly desired
  • Possess a general understanding of control, audio and video signal systems
  • AVIXA CTS certification is preferred or ability to obtain within first 6 months of employment
  • Possesses excellent customer service skills, including listening, understanding and addressing client issues in a professional manner
  • Has the proven ability to work productively from a home-based environment, maintaining consistent availability, organization, and communication while meeting performance expectations
  • Possess a valid drivers’ license with an insurable driving record
  • The ability to work from elevated heights and lift heavy equipment
  • Proficient in the ability to read and decipher blueprints and schematics
  • Ability to use basic hand and power tools
Benefits
  • medical, dental, vision, and life insurance
  • 401k with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AV equipment troubleshootingPro-AV systems installationsystem integrationbasic programmingtroubleshooting A/V/L/C systemsQ-SYSCrestonExtronreading blueprintsusing hand and power tools
Soft skills
customer serviceproblem-solvingcommunicationorganizationtime managementlisteningunderstanding client issuesprofessionalismfollow-upindependence
Certifications
AVIXA CTS