S&L Integrated

Client Services Representative

• Diagnose and resolve service requests for Pro‑AV systems (remotely and onsite)
• Communicate clearly with clients to identify issues and provide solutions
• Escalate unresolved issues appropriately and follow through to final resolution
• Manage warranty replacements and ensure proper documentation
• Prepare tools, parts, and equipment for service calls
• Keep accurate time records
• Maintain clean, organized workspaces and vehicles
• Deliver updates to the Client Care & Service Coordinator
• Represent the company with professionalism and exceptional customer care

AV Client Care Specialist