Rystad Energy

Client Partner

• Serve as primary post-sale point of contact for a portfolio of flagship accounts to develop strong customer advocates and become a trusted advisor to our clients.
• Manage and nurture relationships with our key users, ensuring their success and satisfaction.
• Jointly define success criteria with clients by understanding their business challenges to best manage product adoption.
• Work with Account Managers to create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
• Utilize data and analytics to monitor client engagement, product adoption, and key performance metrics to drive strategic decisions.
• Provide new client onboarding, including delivering engaging, customized product demos based on clients’ requirements.
• Provide personalized onboarding/training and support to key clients to help them derive maximum value from our solutions.
• Discover opportunities for additional products and services.
• Collaborate with internal cross-functional teams to ensure clients’ technical/analytical needs are resolved in a timely manner.

Senior Client Success Manager

• Serve as primary post-sale point of contact for a portfolio of flagship accounts to develop strong customer advocates and become a trusted advisor to our clients.
• Manage and nurture relationships with our key users, ensuring their success and satisfaction.
• Jointly define success criteria with clients by understanding their business challenges to best manage product adoption.
• Work with Account Managers to create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
• Serve as primary point of contact with regional Customer Success Managers to drive engagement and coordinate strategic objectives of Engagement Plan globally.
• Utilize data and analytics to monitor client engagement, product adoption, and key performance metrics to drive strategic decisions.
• Develop an understanding of Rystad Energy products and services to proactively increase clients’ adoption and expansion.
• Provide new client onboarding, including delivering engaging, customized product demos based on clients’ requirements.
• Provide personalized onboarding/training and support to key clients to help them derive maximum value from our solutions.
• Encourage key clients to become advocates, providing testimonials, referrals, and case studies.
• Discover opportunities for additional products and services.
• Collaborate with internal cross-functional teams to ensure clients’ technical/analytical needs are resolved in a timely manner.
• Partner with Key Account Managers to provide insights on client health with a focus on adoption, growth, and retention.
• Provide client feedback to internal teams, including Product Managers and Product Portfolio Team
• Act as the escalation point for any critical issues or concerns and work closely with cross-functional teams to resolve them.
• Participate in industry and networking events to grow the Rystad Energy brand.
• Maintain and leverage all client data and interaction records using internal sales tools (eg. CRM system).
• Contribute to the wider vision and strategy of the Client Success team.