Senior Client Success Manager

Rystad Energy

Senior Client Success Manager managing key accounts for energy consultancy. Developing client relationships and monitoring satisfaction through strategic onboarding and support.

Posted 7/14/2026full-timeNew York City • New York, Texas • 🇺🇸 United StatesSenior💰 $128,400 - $138,120 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on client engagement, product adoption, and retention strategies. Proficient in utilizing data analytics and market intelligence tools to drive client satisfaction and business growth.

Highest-signal resume keywords

Customer Success ManagementKey Account ManagementData AnalyticsMarket Intelligence PlatformsClient Onboarding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client EngagementProduct AdoptionRetention StrategiesSQLData Feeds

Soft Skills

Relationship ManagementCommunicationProblem-Solving

Tools & Technologies

PowerBITableauSpotfireMicrosoft Office

Industry Keywords

SaaSDaaSEnergy SectorBusiness Challenges

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Serve as primary post-sale point of contact for a portfolio of flagship accounts to develop strong customer advocates and become a trusted advisor to our clients.
Manage and nurture relationships with our key users, ensuring their success and satisfaction.
Jointly define success criteria with clients by understanding their business challenges to best manage product adoption.
Work with Account Managers to create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
Utilize data and analytics to monitor client engagement, product adoption, and key performance metrics to drive strategic decisions.
Provide new client onboarding, including delivering engaging, customized product demos based on clients’ requirements.
Provide personalized onboarding/training and support to key clients to help them derive maximum value from our solutions.
Discover opportunities for additional products and services.
Collaborate with internal cross-functional teams to ensure clients’ technical/analytical needs are resolved in a timely manner.

Requirements

What you’ll need

Bachelor's degree in a relevant field (energy, business, marketing, engineering, etc) required.
3-5 years of demonstrated experience as a Customer Success Manager in a SaaS or DaaS company, with a strong focus on managing key/global accounts.
Experience in the energy sector is strongly preferred.
Proven track record of managing and growing key client accounts.
Experience in growing client satisfaction, adoption, and retention
Microsoft Office skills (Word, Excel, and PowerPoint).
Familiarity with data feeds, SQL, or AI-enabled tools is preferred.
Experience with market intelligence platforms required (ie: PowerBI, Tableau, Spotfire, etc).
Must be authorized to work in the US.

Benefits

Comp & perks

100% employer-paid healthcare premiums for you and your family
401(k) employer match up to 5%
Four weeks of vacation