Director, Customer Logistics – Distribution
Ryder System, Inc.
full-time
Posted on:
Location Type: Office
Location: Edwardsville • Illinois • Montana • United States
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Salary
💰 $150,000 - $160,000 per year
Job Level
About the role
- responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations
- ensure LEAN and Continuous Improvement deployment for assigned accounts
- expand business with current customers to support business changes and introduce new services
- participate in business development activities with new customers
- manage $10M to $30M in operating revenue for multiple logistics/warehouse operations
- build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation
- represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
- forecast, plan, manage and ensure assigned accounts meet defined financial targets
- develop and implement mitigation plans as necessary
- manage operations to meet or exceed internal and external Key Performance Indicators(KPIs)
- lead account(s) during peak seasons, special projects, and implementations
- identify expansion opportunities with current customer(s)
Requirements
- Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required
- Master's degree preferred
- Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
- Six (6) years or more managing, leading and developing direct reports required
- Six (6) years or more managing large multi-level teams required
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required
- Five (5) years or more prior experience implementing a LEAN work environment preferred
- Four (4) years or more managing customer KPIs required
- Four (4) years or more managing customer relationship and interaction required
- Three (3) years or more experience providing customer and senior level management presentations preferred
- Some sales experience preferred
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
Benefits
- comprehensive health and welfare benefits
- medical
- prescription
- dental
- vision
- life insurance
- disability insurance options
- paid time off for vacation
- illness
- bereavement
- family and parental leave
- tax-advantaged 401(k) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementLEANContinuous Improvementlogistics solutionsproject managementP&L responsibilityfinancial forecastingKey Performance Indicators (KPIs)customer relationship managementwarehouse operations
Soft Skills
customer relationsbusiness developmentrelationship buildingleadershipteam managementcommunicationpresentation skillsvalue creationstrategic planningproblem-solving
Certifications
Bachelor's degreeMaster's degree