Director, Customer Logistics – Supply Chain
Ryder System, Inc.
full-time
Posted on:
Location Type: Remote
Location: Maryland • United States
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Salary
💰 $130,000 - $150,000 per year
Job Level
About the role
- responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations.
- responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers.
- participates in business development activities with new customers.
- manage operating revenue for multiple logistics/warehouse operations.
- additional areas of responsibility may include transportation, packaging and/or reverse logistics.
- responsible for leading, guiding, training and directing location managers at assigned accounts.
- build and maintain relationships with customer(s).
- represent Ryder in customer meetings and presentations.
- forecast, plan, manage and ensure assigned accounts meet defined financial targets.
- develop and implement mitigation plans as necessary.
- manage operations to meet or exceed internal and external Key Performance Indicators(KPIs).
- implement mitigation plans if necessary.
- lead account(s) during peak seasons, special projects, and implementations.
- identify expansion opportunities with current customer(s).
Requirements
- Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
- Master's degree preferred
- Eight (8) years or more Logistics/supply chain experience in multiple locations required.
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required.
- Six (6) years or more managing, leading and developing direct reports required.
- Six (6) years or more managing large multi-level teams required.
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required.
- Five (5) years or more prior experience implementing a LEAN work environment preferred.
- Four (4) years or more managing customer KPIs required.
- Four (4) years or more managing customer relationship and interaction required.
- Three (3) years or more experience providing customer and senior level management presentations preferred.
- Some sales experience preferred.
Benefits
- comprehensive health and welfare benefits
- medical
- prescription
- dental
- vision
- life insurance
- disability insurance options
- paid time off for vacation
- illness
- bereavement
- family and parental leave
- tax-advantaged 401(k) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementLEANContinuous Improvementlogistics solutionsproject managementP&L responsibilityfinancial forecastingKey Performance Indicators (KPIs)customer relationship managementsales experience
Soft Skills
leadershiptrainingguidingrelationship buildingcommunicationpresentation skillsbusiness developmentteam managementproblem-solvingstrategic planning
Certifications
Bachelor's degreeMaster's degree