Senior Director – Customer Logistics
Ryder System, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • North Carolina • United States
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Salary
💰 $160,000 - $180,000 per year
Job Level
About the role
- primarily responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area
- Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management
- represent Ryder in customer meetings and presentations to drive retention and growth
- Support the sales process by participating in business development opportunities with new customers
- Embrace the corporate vision, mission, philosophy and lead by example
- Create a positive, innovative and results oriented environment
- Manage the operation to ensure goals are achieved
- Foster a culture of innovation and continuous improvement, including acting as a catalyst for change
- Support the Group Director in the strategic development and management of the assigned objectives
- Ensure the effective selection, placement, development and retention of talent to meet current and future business needs
- Train, supervise and coach/mentor direct reports and management team
- Forecast, plan, manage and ensure locations meet defined financial targets
- Develop and ensure mitigation plans are implemented as required
- Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
- Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives
- Continuous Improvement in all segments of the business
- Developing, mentoring team members and leadership of direct reports
- Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level
Requirements
- Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required
- Master's degree preferred
- Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required
- Six (6) years or more managing, leading and developing direct reports required
- Six (6) years or more managing large multi-level teams required
- Five (5) years or more prior experience implementing a LEAN work environment preferred
- Four (4) years or more managing customer relationship and interaction required
- Four (4) years or more managing customer KPIs required
- Three (3) years or more experience providing customer and senior level management presentations preferred
- Some sales experience preferred
- Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required
- Distribution and carrier management knowledge advanced preferred
Benefits
- comprehensive health and welfare benefits
- medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- tax-advantaged 401(k) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logistics experiencesupply chain experienceproject managementP&L responsibilityfinancial forecastingLEAN work environmentcustomer relationship managementcustomer KPIsIntegrated Supply Chain Managementdistribution management
Soft Skills
relationship buildingleadershipcoachingmentoringinnovationcontinuous improvementstrategic developmentemployee engagementcustomer servicepresentation skills
Certifications
Bachelor's degreeMaster's degree