Director – Customer Logistics, Last Mile
Ryder System, Inc.
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $145,000 - $160,000 per year
Job Level
About the role
- responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations
- ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers
- participates in business development activities with new customers managing $10M to $30M in operating revenue
- represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
- develop and implement mitigation plans as necessary
- lead account(s) during peak seasons, special projects, and implementations
- monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
- hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
Requirements
- Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required
- Master's degree preferred
- Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
- Six (6) years or more managing, leading and developing direct reports required
- Six (6) years or more managing large multi-level teams required
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required
- Five (5) years or more prior experience implementing a LEAN work environment preferred
- Four (4) years or more managing customer KPIs required
- Four (4) years or more managing customer relationship and interaction required
- Three (3) years or more experience providing customer and senior level management presentations preferred
- Some sales experience preferred
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred.
Benefits
- comprehensive health and welfare benefits
- medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- tax-advantaged 401(k) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementLEANContinuous Improvementlogistics solutionsproject managementP&L responsibilityfinancial forecastingcustomer KPIswarehouse operationstransportation management
Soft Skills
customer relationsleadershipteam managementcommunicationtrainingguidancesupervisionbusiness developmentpresentation skillssafety culture
Certifications
Bachelor's degreeMaster's degree