Investigate, debug and solve complex application software issues
Review logs, scripts and code (SQL, API, etc) to identify root causes of bugs
Act as a technical contact offering solutions to customers via email, teams and phone
Work with technical and functions teams to resolve bugs and improve product quality
Maintain a robust knowledge base and ensure accurate ticketing documentation
Create and maintain knowledge base user guides and documentation for known errors
Work with function and technical teams to escalate complex bugs and verify fixes

Requirements

2+ years of experience in Technical Support, software engineering or system administration
Experience working in the non-admitted wholesale insurance space, with familiarity in software solutions that support this domain
Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products is strongly preferred
Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred)
Equivalent professional experience will also be considered
Strong understanding of databases (SQL), API Tools and programming fundamentals
Familiarity with ticketing systems (i.e., JIRA)
Experience working with vendor-configurable platforms or third-party software solutions

Benefits

paid time off for company holidays
vacation
sick and personal days
paid parental leave
mental health services
comprehensive and best-in-class benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPIprogramming fundamentalsdebuggingapplication software issuesticketing documentationknowledge base creationvendor policy administration systemsC1 productsInsurity products

Soft Skills

problem-solvingcommunicationcollaborationcustomer supportdocumentation