RxSense

Customer Success Manager

• Develop strong C-suite, SVP, and VP relationships across targeted clients.
• Understand the client’s organization and structure, market, membership, business drivers, key performance indicators, and making the connection between client needs and RxSense capabilities.
• Become a trusted advisor for client decision makers.
• Manage the client contract, ensuring that our financial, technical and operational obligations are met or exceeded; Lead contract renewal process to ensure the best possible solutions are offered to clients.
• Develop, communicate, and execute strategic account plan with RxSense internal teams to drive client growth and satisfaction, inclusive of RFP support, underwriting/pricing assistance, system and product enhancements.
• Monitor client satisfaction throughout the year as measured by issue resolution, growth, and managing to clients’ performance expectations.
• Stay abreast of changing market dynamics within the pharmacy benefit management industry with a particular focus on technology driven competitors and the use of technology to reduce the cost of prescription drug benefits.
• Have superior knowledge of innovations and regulatory compliance in PBM ancillary services such as rebate administration, network management and member tools for health management.
• Lead and drive cross functional deliverables in partnership with Operations, Product, Engineering, and other departments; communicate regularly with clients and internal partners on the status of their initiatives.
• Collaborate with Operations and Product teams to bring client driven innovations and products to the business for development consideration.
• Continuously learn and be knowledgeable about how our products work and how they can be used to our clients’ competitive advantage.
• Be knowledgeable on the cash discount marketplace; learn and market RxSense’s marketing and analytics capabilities to clients who want to market their own cash discount card.

Strategic Client Success Executive

Engineering Manager

• Identify, conceive, and deliver without supervision, with complete latitude for independent judgment.
• Analyze and decompose the existing client-server applications and identify services that can be migrated to a microservice architecture.
• Partner with engineering managers, lead engineers, product managers and designers to deeply understand the needs of our users to architect and leverage most effective technical solution to build a product that serves those needs
• Build infrastructure to handle millions of transactions and secure, sensitive health data
• Design and architect software capable of reaching millions of users
• Write modular, secure, and well-tested code
• Ensure our development environment is best in class by delivering improvements to internal tooling and direct partnership with our product platform teams
• Articulate a technical vision for a more enlightened way of working and work with multi-functional partners to deliver that vision
• Conduct performance reviews.
• Mentor less experienced peers and display leadership as and when needed
• Take product operational responsibility set measurable goals, and meet them
• Manage technical debt, ensure code quality and participate in code reviews
• Promote collaboration and best practices such as simplicity, automation, good design patterns, code coverage and reusability
• Own and maintain existing application platforms as part of the team, and look for opportunities to improve them

Software Engineering Manager

Product Manager

• The Product Manager – Clinical & Authorization Platforms owns the strategy, roadmap, and execution of RxSense’s clinical rules infrastructure and prior authorization capabilities.
• This role is responsible for the platform functionality that enables clients to configure, operationalize, and scale their clinical policies and utilization management programs.
• Ensure accurate implementation of client-defined clinical criteria into configurable system logic.
• Design scalable configuration models that support multiple enterprise clients without degrading performance.
• Maintain consistency between formulary integration, clinical edits, and authorization workflows.
• Lead the evolution of electronic PA submission, review, approval/denial, exception, and appeals processes.
• Define and monitor KPIs that measure workflow efficiency, automation, and rule effectiveness.

Product Manager, Clinical & Authorization

• The Product Manager owns the strategy, roadmap, and delivery of core healthcare benefit solutions, including Coordination of Benefits (COB), Pharma Copay programs, Client Organization Model Administration (Hierarchy), the Member Portal experience, and high-level Benefit Administration Portal navigation.
• This role is responsible for defining and executing a product vision that delivers measurable value to payers, PBMs, pharmacies, manufacturers, and ultimately patients—balancing regulatory requirements, operational efficiency, platform usability, and user experience.
• In addition to core benefit functionality, this role oversees the administration of complex client hierarchies that mirror real-world organizational structures, ensuring scalable and flexible configuration across enterprise customers.
• The Product Manager also drives the evolution of the Member Portal, delivering intuitive, self-service capabilities that improve engagement, transparency, and satisfaction.
• At the platform level, they shape the enterprise navigation framework within RxIQ to ensure consistent, logical, and efficient user flows across modules supporting role-based workflows without extending into identity and access management ownership.
• By deeply understanding customer workflows, industry standards, and compliance considerations, the Product Manager identifies opportunities to streamline benefit processing, improve financial accuracy, reduce friction across stakeholders, and enhance program performance.
• They translate business and market needs into clearly defined product requirements, prioritized backlogs, and outcome-based success metrics. Through close partnership with engineering, architecture, operations, and commercial teams, they ensure scalable, reliable, and compliant solutions are delivered with clarity around scope, acceptance criteria, and quality expectations.
• The role also drives continuous improvement through data-driven experimentation and iteration—leveraging launch results, performance metrics, and customer feedback to optimize capabilities, expand impact, and inform strategic investment decisions. As the product manager for these critical benefit platforms and enterprise experience layers, this leader ensures alignment across cross-functional teams while maintaining a strong focus on long-term platform scalability, customer value, and business growth.

Product Manager, Pharma CoPay Programs – Client Organization Model Administration

Full-stack Engineer

• Senior Software Engineer (Full Stack) will be expected to deliver stellar results as part of a small, cross-functional, largely autonomous product engineering team, collaborating with other developers, designers, and the product manager to extend our cloud-based web platform.
• Build products for internal and external users across the stack and a firm understanding of web frameworks, APIs, databases, and multiple back-end languages.
• Partner with engineering managers, lead engineers, product managers and designers to deeply understand the needs of our users to architect and leverage most effective technical solution to build a product that serves those needs.
• Design and develop software capable of reaching millions of.
• Write modular, secure, and well-tested.
• Ensure our development environment is best in class by delivering improvements to internal tooling and direct partnership with our product platform teams.
• Articulate a technical vision for a more enlightened way of working and work with multi-functional partners to deliver that vision.
• Ensure code quality and participate in code.
• Promote collaboration and best practices such as simplicity, automation, good design patterns, code coverage and reusability.
• Own and maintain existing application platforms as part of the team, and look for opportunities to improve them.

Strategic Client Success Executive

Software Engineering Manager

Product Manager, Clinical & Authorization

Product Manager, Pharma CoPay Programs – Client Organization Model Administration

Full Stack Engineer