RXO, Inc.

Manager, Last Mile Operations

RXO, Inc.

full-time

Posted on:

Location Type: Remote

Location: Arizona • Texas • United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
  • Develop and mentor staff to reach goals; train staff on company policies and procedures
  • Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
  • Ensure compliance with corporate warehouse policies, procedures, and programs
  • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
  • Use route planning software to build efficient delivery routes
  • Manage the dispatch of contract carriers and resolve issues throughout the day
  • Identify problem areas, including restructuring routes to improve operational efficiencies
  • Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
  • Ensure that all work is completed accurately and within established time frame
  • Ensure photos are taken for every job
  • Allocate and request additional resources as needed

Requirements

  • 5 years of related logistics and supervisory experience
  • Experience with Microsoft Office such as Word, Outlook, and Excel.
  • Bachelor’s degree in business, logistics, or similar (preferred)
  • Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
  • Experience mentoring, training, and guiding newer/less-experienced team members
  • Bilingual English/Spanish (read, write, and speak both languages)
  • Strong business acumen with the willingness to act in partnership with management teams.
Benefits
  • Competitive pay
  • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
  • 401(k) retirement plan with up to 5% company match
  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
  • Employee Assistance Program (EAP)
  • Tuition reimbursement, adoption assistance
  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, Health Reimbursement Arrangement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsroute planningstaff trainingperformance appraisalproblem resolutioncompliancedispatch managementoperational efficiencyresource allocationcontract management
Soft Skills
mentoringleadershipcommunicationteam developmentinterpersonal skillsproblem-solvingbusiness acumenadaptabilityconflict resolutioncustomer service
Certifications
Bachelor’s degree in businessBachelor’s degree in logistics