Program Director – Linguistic Validation
RWS Group
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
Tech Stack
About the role
- Engages with customers as a senior operational leader.
- Analyzes and evaluates customer business issues and leads teams to execute defined solutions across all service offerings.
- Is accountable for increasing organic program revenue, managing margin, and other KPIs.
- Collaborates with operations leadership to ensure customer satisfaction and implements continual process improvement, measurement/benchmarking, and automation across all lines of service delivery.
- Records, analyzes, and evaluates the performance of delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability.
- Is responsible for the analysis, evaluation, and generation of operational revenue forecasts and partners with the sales team on the evaluation and generation of sales forecasts.
- Provides support as a key interface with clients at the last stage of the sales cycle; provides thought leadership for solution generation; drives transition and onboarding of new clients as appropriate.
- Serves as the overall escalation point for assigned customer account(s).
- Leads operational discussions with the customer and proactively monitors and shares customer feedback received through the client feedback database, ensuring appropriate actions are taken and shared with the customer in a timely manner.
- Leads in formulating, interpreting, implementing, and measuring processes for company service offerings.
- Develops and certifies programs for operational readiness, supports hiring, and focuses on lowering costs related to client solutions and services.
- Is accountable for the overall financial health of the accounts.
- Collaborates with site and senior business unit leadership to drive teams in improving all areas, including process, people, and technology.
Requirements
- College/university degree in Business, English, Foreign Language, Social or Applied Science, or related field.
- Demonstrated experience coordinating complex projects within the translation/localization industry, with a preference for a background in medical/pharmaceutical/life sciences translations.
- Experience in managing Linguistic Validation projects.
- Successful customer service/account management experience within the translation industry.
- Demonstrated successful leadership or mentoring experience.
- A progressive record of increasing responsibility in management leading up to a senior management position, including successful performance in operations management.
- Exceptional track record of successfully managing relationships with clients, internal stakeholders, and the management team.
- Experience operating in a fast-growing, publicly traded international company.
- PMP or PgMP Certification is a plus.
- Verbal and written fluency in at least one foreign language is a plus.
Benefits
- Competitive salary
- Professional development opportunities
- Inclusive and diverse work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project coordinationoperational revenue forecastingLinguistic Validation project managementcustomer service managementprocess improvementperformance measurementautomationfinancial managementKPI managementclient onboarding
Soft Skills
leadershipmentoringcustomer relationship managementcommunicationcollaborationproblem-solvinganalytical thinkingstrategic planningteam managementstakeholder engagement
Certifications
PMP CertificationPgMP Certification