About the role
- Performing detailed task analysis, defining key quality drivers and necessary skills, develop efficient testing and onboarding methodologies for our Data Services vendors
- Managing end-to-end production Control processes and providing feedback to suppliers
- Reporting on delivered productivity and propose action plans for improvement
- Address client quality escalations and collaborate with suppliers for root cause analysis
- Implement quality improvement plans for underperforming suppliers
- Support data suppliers and provide timely answers to their queries
Requirements
- Bachelor's degree
- Written and spoken English at advanced level
- Ability to provide leadership for employees and provide appropriate guidance when needed
- Ability to resolve customer service and production issues in a professional and efficient manner
- Quality focus and detail oriented
- Intermediate to advanced experience with Microsoft Word, Excel, PowerPoint, G-Suite
- Multi-tasking and ability to work under time pressure
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcustomer serviceproblem resolutionquality focusdetail orientedmulti-taskingtime management
Certifications
Bachelor's degree