Rwazi

Head of Operations

Rwazi

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Ensuring every client log fulfills on time and at required quality thresholds
  • Designing scalable activation and contributor supply systems across regions
  • Governing QA standards to protect client-grade data integrity
  • Controlling cost structures and payout economics
  • Building multi-path contingency frameworks to eliminate delivery risk
  • Scaling a high-performance global operations team
  • Own end-to-end execution across RM and CI deployments
  • Maintain operational predictability across geographies, time zones, and product types
  • Establish clear escalation pathways and risk thresholds
  • Design global contributor acquisition and reactivation systems
  • Optimize throughput per city and per log
  • Align incentives with delivery velocity and QA quality
  • Lead the QA function as a control system, not just a review layer
  • Define pass-rate thresholds, rejection logic, and retraining loops
  • Ensure data meets client-facing standards without threshold dilution
  • Track and optimize cost-per-approved submission
  • Forecast fulfillment timelines based on early signal velocity
  • Prevent margin leakage through structural discipline
  • Build Plan A/B/C routing for all major deployments
  • Mitigate risks related to geography gaps, contributor churn, or platform failures
  • Reduce late-stage surprises through early signal detection
  • Align Operations with Sales timelines and client SLAs
  • Collaborate with Engineering to strengthen execution tooling
  • Partner with Community to sustain contributor engagement
  • Hire, train, and manage regional operations leads
  • Define performance standards and accountability structures
  • Build a culture of execution discipline and ownership

Requirements

  • 8–12+ years operating complex, multi-region execution systems
  • Proven experience managing gig or distributed contributor networks
  • Strong quantitative reasoning (rates, throughput, forecasting, cost modeling)
  • Comfort operating in high-friction, rapidly changing environments
  • Builder mentality — able to create scalable systems from ambiguity
  • Experience leading cross-functional delivery organizations
  • Must be fluent in English.
Benefits
  • This is a system-ownership role with direct impact on revenue reliability and client trust.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quantitative reasoningcost modelingthroughput optimizationrisk managementdata integrityQA standardsperformance standardsforecastingscalable systems designmulti-region execution
Soft Skills
leadershipcollaborationcommunicationproblem-solvingadaptabilityownershipdisciplinestrategic thinkingteam managementbuilder mentality