RVU

Senior Customer, CRM Analyst

RVU

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Senior

Tech Stack

PythonSQLTableau

About the role

  • You’ll join our Marketing Analytics team - A team looking to understand and optimise all marketing channels from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search.
  • Our ambition? To build a best-in-class customer experience. And you’ll play a leading role in helping us to achieve it by enabling us to understand our customers better, harnessing data and discovering insight across all our touch-points, campaigns and marketing activity.
  • Deepen our understanding of CRM programmes and how to, in partnership with the wider marketing and marketing analytics team, optimise the customer journey
  • Collaborate with and influence the relevant marketing team members to make more informed data-guided decisions
  • Monitor, report and diagnose trends in KPIs, automating wherever possible, and proactively finding risks and opportunities
  • Development of analytical tools and models to improve our analytical capabilities

Requirements

  • Proficiency in SQL is essential; we also use Python for automation, modelling and experimentation, if you're not an expert yet, we’ll help you get there
  • As a Senior Analyst, you have experience in a CRM or Customer focused analytical role
  • Communication skills; scoping projects, disseminating results and instilling confidence in your work with key internal stakeholders of varied backgrounds
  • Experience in using analytical and data BI tooling such as Tableau (Git, dbt - nice to haves)
  • Experience building complex operational & financial models, synthesising recommendations, and presenting to senior executives
  • Strong prioritisation and urgency; understanding that not every task is urgent, but every day is
Benefits
  • 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
  • A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
  • Employer matching pension contributions up to 7.5%
  • A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
  • Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
  • 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
  • Private medical cover, critical illness cover , dental plans and employee assistance programme
  • Free gym access
  • Employee discounts programme
  • A healthy learning and training budget to support your development
  • Electric vehicle and cycle to work schemes
  • Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLPythonanalytical toolsfinancial modelsoperational modelsdata analysisdata modellingdata experimentationKPI monitoringautomation
Soft skills
communication skillsproject scopingresults disseminationinfluencingprioritisationurgencycollaborationconfidence instillingsynthesising recommendationspresentation skills