runZero

Customer Success Engineer

runZero

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $160,000 per year

About the role

  • Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
  • Serve as a problem solver and subject matter expert of the runZero platform and network security industry
  • Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
  • Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
  • Advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

Requirements

  • Experience in SaaS customer success
  • Basic understanding of API’s
  • Basic understanding of computer networking and “how the internet works”
  • Curiosity to learn about the security industry
  • Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
  • Desire to build your technical skills
Benefits
  • Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
  • Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
  • 401k: We match 4% of 401K contributions
  • Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
  • Paid parental leave: We offer 12 weeks of paid parental leave
  • Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSAPIcomputer networking
Soft Skills
relationship buildingproblem solvingcuriositycommunicationcollaboration