runZero

Technical Customer Success

• Coordinate and assist in the deployment of the runZero Platform for assigned customers
• Guide technical conversations to align platform features and functionality with the specific business needs of your customers
• Proactively investigate and resolve support tickets, ensuring timely and accurate communication with customers
• Build and refine technical documentation to improve the customer self-service experience and internal knowledge sharing
• Partner with the Sales team to nurture long-term customer relationships through regular check-ins and consistent engagement
• Be the voice of the customer by capturing feedback and product requests, and advocating for their needs with Product and Engineering
• Develop custom integrations and automation scripts to support customer needs

Customer Success Engineer

Business Development Rep

• Develop new business opportunities from net-new greenfield accounts that align with runZero’s ICP
• Find and qualify leads through outbound prospecting methods using our sales automation tools
• Work cross-functionally with multiple stakeholders (account executives, marketing, sales operations, fellow BDRs)
• Oversee and maintain a pipeline of interested prospects, while strategically partnering with account executives to create and utilize playbooks to win prioritized accounts
• Create account plans by conducting research and synthesizing information and other materials that reflect a grasp of runZero’s customers’ needs and how runZero delivers value
• Write emails and letters you'd love to open; ask compelling questions
• Help drive target contacts to attend marketing events and reply to our campaigns by following up on Account-Based Marketing campaigns and partnering with Marketing
• Complete accurate tracking of communication with current and potential customers in our CRM

Customer Success Engineer

Business Development Representative – East