Runway East

Operations

• Lead and develop the London team (GMs, Site Leads and managers) set expectations, build capability and hold people accountable
• Own site standards across all London locations, keeping them showroom-ready at all times
• Drive member experience - from first impression to day-to-day service to retention
• Manage site P&Ls and hit profitability targets
• Build and maintain the systems, cadences and processes that build a service first culture, drive excellence and occupancy
• Be the escalation point for London - spot issues early, take decisive action, fix things properly
• Work with the senior team on longer-term operational strategy as the portfolio grows

Head of Operations