Head of Operations

Runway East

Head of Operations overseeing portfolio of London sites for a flexible workspace company. Leading team performance while driving profitability and member experience.

Posted 4/29/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Lead and develop the London team (GMs, Site Leads and managers) set expectations, build capability and hold people accountable
Own site standards across all London locations, keeping them showroom-ready at all times
Drive member experience - from first impression to day-to-day service to retention
Manage site P&Ls and hit profitability targets
Build and maintain the systems, cadences and processes that build a service first culture, drive excellence and occupancy
Be the escalation point for London - spot issues early, take decisive action, fix things properly
Work with the senior team on longer-term operational strategy as the portfolio grows

Requirements

What you’ll need

You're a natural cheerleader - you walk into a room and the energy shifts. You celebrate wins loudly, challenge low standards,, and your team genuinely feels more motivated after time with you. You find energy in people. You have a proven ability to get people to follow you and you make the work fun.
You've managed managers - ideally GMs, site leads or area managers - and you know how to lead that layer without doing the doing yourself
You've built your career in fast-paced, multi-site service businesses - hospitality, leisure, workspace, retail, or similar - the pace and standards mindset matters more than the sector
You've worked in founder-led, owner-operated or scale-up environments where you had real autonomy and ran things like they were your own
You understand the commercial side - specifically how all operational pieces drive occupancy and the bottom line, how to manage a P&L, and how to make trade-offs under pressure
You're direct, intelligent, and decisive - you tackle problems head-on and don't wait to be told

Benefits

Comp & perks

Real ownership of London operations - the mandate, the team and the accountability to drive excellence
Direct access to the COO and exec team - you'll be heard and your decisions will matter
A fast-moving company where you can make your mark quickly, not wait years to have an impact
31 days holiday including bank holidays, plus birthday off and an extra day per year of service
Private health and dental, half-price gym, mental health support and bike-to-work scheme
Personal development budget and access to learning resources
Annual team trip (Barcelona, Rhodes, Vilnius, Malta - among others)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementoperational strategyservice culture developmentprofitability analysismulti-site management

Soft Skills

leadershipteam motivationdecisivenessproblem-solvingcommunication