Rundoo

Product Support Specialist

Rundoo

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $80,000 per year

About the role

  • Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and their staff
  • Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions
  • Perform data analysis and reconciliation work using spreadsheets
  • Collaborate with Engineering to communicate customer issues and submit detailed bug reports
  • Leverage AI-assisted tools to improve response quality
  • Partner with Client Success team by escalating at-risk accounts
  • Contribute to knowledge base by documenting solutions
  • Maintain metrics including <24hr resolution time for 90%+ of tickets

Requirements

  • Exceptional attention to detail
  • Strong independent problem-solver
  • Excellent written and verbal communication
  • Organizational excellence
  • Customer-centric mindset
  • Comfort with ambiguity
  • Comfortable learning and becoming expert in complex software
  • Proficient with spreadsheets (Google Sheets/Excel) for data analysis
  • Strong analytical skills for investigating balance discrepancies and data issues
  • Able to work during required hours.
Benefits
  • Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
  • 401k with Betterment
  • Unlimited PTO with 10 company paid holidays
  • Daily team lunches for those in office
  • Learning materials and audiobook subscriptions
  • Dog-friendly office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
POS troubleshootinginventory syncaccounting reconciliationreport generationdata analysisspreadsheetsbug reportingAI-assisted toolsmetrics tracking
Soft Skills
attention to detailproblem-solvingwritten communicationverbal communicationorganizational skillscustomer-centric mindsetcomfort with ambiguityanalytical skills