Transporter Onboarding Support Representative
RunBuggy
part-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Perform accurate data entry and maintain strong data hygiene across onboarding and account records.
- Manage and respond to inquiries through the Transporter Onboarding Support Inbox.
- Conduct outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists.
- Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management.
- Answer questions, provide guidance, and resolve issues with professionalism and efficiency.
- Document interactions clearly and escalate issues as needed to Specialists or leadership.
- Support additional operational tasks and projects as assigned.
Requirements
- Strong attention to detail and organizational skills.
- Clear and professional phone and written communication skills.
- Ability to manage multiple tasks in a fast-paced, queue-based environment.
- Customer-focused mindset with a willingness to learn onboarding processes and systems.
- Prior customer support, call center, or onboarding experience preferred.
Benefits
- Fully remote
- Private and quiet space to complete daily work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
attention to detailorganizational skillsphone communication skillswritten communication skillscustomer-focused mindsetability to manage multiple tasksprofessionalismefficiencywillingness to learn