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About the role
- Own end-to-end studio operations and lead a multiple person design & development team, ensuring balanced workloads, high efficiency, and consistent delivery
- Drive team performance through 1:1s, feedback, coaching, and continuous improvement
- Build, execute, and maintain a scalable project management and delivery structure across client and internal growth initiatives
- Own resourcing, timelines, dependencies, and task allocation across multiple concurrent projects
- Act as the primary operational point of contact for the team ensuring clarity on briefs, scope, and expectations
- Ensure all work is delivered on time, within scope, on budget, maintaining high availability and reliability
- Oversee time tracking of contractors, budget tracking, accurate billing, and client invoicing
- Manage studio tools, software, resources, schedules, and documentation, resolving operational and logistical issues proactively
- Maintain quality control across all outgoing work and continuously improve workflows and best practices
- Track studio performance, prepare reports, update leadership, and lead weekly team and project meetings
- Create proposals, contracts and other documentation based on need
- Help lead company wide initiatives that include AI initiatives and internal tools
Requirements
- Senior-level experience in creative or digital agency environments as Lead Project Manager, Chief of Staff or related
- Proven ability to run studio operations and manage multiple projects in parallel & leading or overseeing designers and creative teams
- Availability to work in the PST time zone
- Professional, client-facing English (C1 level)
Benefits
- Performance-based bonuses
- Professional development support
- Best-in-class tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbudget trackingtime trackingquality controlworkflow improvementproposal creationcontract managementresource allocationperformance trackingclient invoicing
Soft Skills
team leadershipcoachingfeedbackcommunicationproblem-solvingorganizational skillsclient-facingcontinuous improvementcollaborationadaptability