Rumor

Virtual Assistant – English, Spanish, French

Rumor

part-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Answer incoming customer calls and emails in English, Spanish, and French.
  • Call back customers who were unable to reach support.
  • Respond to customer inquiries related to: Installation scheduling, Pricing and service information, Delays or service updates.
  • Redirect requests to the appropriate internal team when issues are outside scope.
  • Create, update, and manage tickets in the CRM system.
  • Proactively follow up with internal teams to ensure timely resolution.
  • Maintain accurate records of customer interactions and actions taken.

Requirements

  • Fluent or professional working proficiency in French, English and Spanish (spoken and written).
  • Strong interpersonal and verbal communication skills.
  • Highly organized and able to manage multiple tasks simultaneously.
  • Proactive mindset with the ability to show progress without being prompted.
  • Comfortable picking up the phone to resolve customer issues.
  • Ability to work independently with minimal supervision in a remote environment.
  • Comfortable with Microsoft Office Suite.
  • Daily communication using Slack.
  • Experience with or ability to quickly learn calling platforms such as Dialpad or RingCentral.
  • Experience using CRM systems (Freshdesk or similar).
Benefits
  • Part-time contract role with a clear path to full-time
  • Opportunity to grow by improving workflows and customer experience
  • Remote work with clear expectations and support
  • Exposure to international operations and a fast-growing connectivity business
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsFreshdeskDialpadRingCentral
Soft Skills
interpersonal skillsverbal communicationorganizational skillsproactive mindsetindependent work