RumbleUp: Powerful Political Texting

Customer Support

• Manage inbound support tickets through Zendesk
• Troubleshoot client-reported technical and messaging issues
• Investigate delivery problems, registration issues, segmentation concerns, platform behavior, and account configuration errors
• Gather detailed information and reproduce reported issues
• Clearly document troubleshooting steps and findings
• Escalate issues appropriately with complete context
• Communicate professionally with clients during high-pressure situations
• Maintain accurate ticket updates and internal notes
• Identify trends, recurring issues, and process improvement opportunities
• Collaborate with Client Success, Registration, Messaging Ops, and Product teams
• Assist clients with platform functionality and best practices
• Prioritize urgent issues while balancing ongoing ticket workload

Client Support Specialist

Product Manager

• Take the reins on product development, helping us scale and ship impactful tools
• Owning and maintaining the product roadmap
• Ensuring it aligns with company goals and campaign priorities
• Serve as the connective tissue between departments
• Break down features into written specs
• Manage sprint cycles and keep a close eye on progress to remove blockers
• Building feedback loops between users and the dev team
• Contribute to ongoing improvements in team operations and product processes

• Build strong relationships with existing clients
• Understand client needs and help overcome challenges
• Transform clients into long-term partners and advocates
• Provide guidance that enhances client experience