RumbleUp: Powerful Political Texting

Customer Support

• Manage inbound support tickets through Zendesk
• Troubleshoot client-reported technical and messaging issues
• Investigate delivery problems, registration issues, segmentation concerns, platform behavior, and account configuration errors
• Gather detailed information and reproduce reported issues
• Clearly document troubleshooting steps and findings
• Escalate issues appropriately with complete context
• Communicate professionally with clients during high-pressure situations
• Maintain accurate ticket updates and internal notes
• Identify trends, recurring issues, and process improvement opportunities
• Collaborate with Client Success, Registration, Messaging Ops, and Product teams
• Assist clients with platform functionality and best practices
• Prioritize urgent issues while balancing ongoing ticket workload

Client Support Specialist