Client Support Specialist

RumbleUp: Powerful Political Texting

Client Support Specialist providing technical support in a remote environment for RumbleUp's SaaS platform. Managing tickets and collaborating with internal teams to resolve client issues.

Posted 5/29/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound support tickets through Zendesk
Troubleshoot client-reported technical and messaging issues
Investigate delivery problems, registration issues, segmentation concerns, platform behavior, and account configuration errors
Gather detailed information and reproduce reported issues
Clearly document troubleshooting steps and findings
Escalate issues appropriately with complete context
Communicate professionally with clients during high-pressure situations
Maintain accurate ticket updates and internal notes
Identify trends, recurring issues, and process improvement opportunities
Collaborate with Client Success, Registration, Messaging Ops, and Product teams
Assist clients with platform functionality and best practices
Prioritize urgent issues while balancing ongoing ticket workload

Requirements

What you’ll need

2+ years of technical troubleshooting or technical support experience
2+ years working in a ticket-based support environment
Experience managing multiple support cases simultaneously
Experience troubleshooting software/platform-related issues
Strong written communication skills
Ability to explain technical concepts clearly to non-technical users
Experience documenting troubleshooting steps thoroughly
Ability to work independently in a remote environment
Strong organizational skills and attention to detail
Preferred Experience: Zendesk experience, Slack experience, HubSpot experience, Google Sheets experience, SaaS support experience, Messaging/SMS platform experience, Experience with RumbleUp platform

Benefits

Comp & perks

Health, vision, dental insurance
PTO
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingtechnical supporttroubleshooting software issuesdocumenting troubleshooting stepsmanaging support cases

Soft Skills

written communicationexplaining technical conceptsorganizational skillsattention to detail