Billing Support Specialist II
Rula
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Salary
💰 $62,985 - $70,395 per year
About the role
- Investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions
- Play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization.
- Enjoy problem-solving, collaboration, and making a direct impact on access to care.
Requirements
- 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions
- Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume
- Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation
- Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve complex issues and workflows
- Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high quality.
Benefits
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP): Support for your mental and physical health
- New hire home office stipend: Set up your workspace for success
- Quarterly department stipend: Fund team-building activities or in-person gatherings
- Wellness events and lunch & learns: Explore a variety of engaging topics
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billinghealthcare billing supportrevenue cycle operationsinsurance claimsbilling follow-upbenefit terminologypatient billingcase volume managementproblem-solvingdocumentation
Soft Skills
collaborationcommunicationorganizationattention to detailjudgmentfollow-throughability to manage multiple prioritiescustomer serviceinterpersonal skillsadaptability