Rula

Salesforce Support Associate

Rula

full-time

Posted on:

Location Type: Remote

Location: Hawaii • United States

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Salary

💰 $74,800 - $88,000 per year

About the role

  • Support the day-to-day health of Salesforce and its integrated tools
  • Help triage incoming issues, investigate data or access-related problems
  • Assist with resolving straightforward fixes while escalating more complex or recurring issues with clear context
  • Monitor third-party tools such as Zendesk and identify syncing or performance issues as they arise
  • Support user onboarding and access management, working closely with IT to help ensure new team members are set up for success
  • Partner with Project Managers, Salesforce Admins, and Developers to support QA efforts
  • Share observations on recurring issues, and contribute to overall system stability

Requirements

  • Excellent problem solving skills
  • Ability to quickly pick up new skills and technologies
  • Ability to effectively communicate with technical and non-technical users
  • 1+ Years of Salesforce end-user experience
  • Salesforce administrator experience (preferred)
  • Experience using a ticketing system like Jira or Zendesk (preferred)
  • Salesforce end-user experience strongly preferred
  • Salesforce Administrator certification (preferred)
Benefits
  • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
  • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
  • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
  • 401(k) plan access: Start saving for your future
  • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
  • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
  • Employee Assistance Program (EAP): Support for your mental and physical health
  • New hire home office stipend: Set up your workspace for success
  • Quarterly department stipend: Fund team-building activities or in-person gatherings
  • Wellness events and lunch & learns: Explore a variety of engaging topics
  • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSalesforce administratorticketing systemJiraZendesk
Soft Skills
problem solvingcommunicationadaptability
Certifications
Salesforce Administrator certification