Rue des Vignerons

Customer Success Manager

• Actively contribute to the growth of Rue des Vignerons by managing our entire Customer Service function and proactively helping to improve it.
• You will have a dual role allowing you to be in contact with both our customers and our partners:
• Support: You will respond to requests from individual and professional customers:
• - Event organization
• - Group reservations
• - Specific booking requests
• - Answering questions
• - Guidance and advice
• You will also ensure overall satisfaction for Rue des Vignerons customers.
• Strategic: You will assist in designing and implementing a structured customer service:
• - Improving the customer journey
• - Handling requests and producing reports
• - Management and use of CRM (HubSpot)
• - Long-term thinking and tool improvements
• Commercial relations: You will assist Account Managers in managing their partner portfolio:
• - Monitoring and optimization
• - Registration follow-up
• - Updating winemaker profiles
• - Handling customer disputes

Customer Success Intern – Internship