Rue des Vignerons

Customer Success Manager

• Contribute actively to the growth of Rue des Vignerons by managing our entire Customer Service and proactively participating in its improvement.
• You will have a dual role that will put you in contact with both our customers and partners.
• Support: You will respond to requests from individual or professional customers: Event organization Group reservations Specific booking requests Answering questions Guidance and advice.
• You will also ensure overall customer satisfaction for Rue des Vignerons clients.
• Strategic: You will support us in designing and implementing a structured customer service: Improving the customer journey Handling requests and creating reports Managing and leveraging CRM (HubSpot) Long-term perspective and tool enhancement.
• Commercial relations: You will assist Account Managers in managing their partner portfolios: o Monitoring and optimization o Support o Monitoring registrations and training o Updating winemaker profiles o Handling customer disputes.

Customer Success Intern

Marketing

• Actively contribute to Rue des Vignerons’ digital communication across the following areas:
• Content marketing: write editorial content for the Rue des Vignerons blog and website with an SEO focus.
• Social media: manage, grow, and engage our communities on Facebook, Instagram and LinkedIn.
• Customer retention: design and send monthly newsletters to the Rue des Vignerons community.
• Data analysis: produce and analyze performance reports to inform all teams at Rue des Vignerons.
• Cross-functional tasks: support cross-functional projects contributing to the development of Rue des Vignerons.

Assistant en Marketing Digital – stage

Account Manager

• Manage and monitor your portfolio of partners (wine estates)
• Listen to, advise, and support partners
• Provide training on the Rue des Vignerons platform
• Optimize and monitor annual performance
• Negotiate and ensure compliance with standards
• Grow your partner portfolio
• Respond to incoming inquiries
• Support sales of Rue des Vignerons’ new services
• Monitor customer reviews
• Track customer requests
• Manage incidents
• Contribute to cross-functional projects

• Contribuer activement au développement de Rue des Vignerons sur les périmètres suivants : ● Relation clients : Vous aurez un rôle de support pour vous assurer de la satisfaction des clients Rue des Vignerons (avis et suivi des demandes clients, gestion des litiges et des urgences). ● Relation commerciale : Vous assisterez l'Account Manager dans la gestion de son portefeuille de partenaires : o Suivi et optimisation o Accompagnement o Suivi des inscriptions et formation o Mise à jour de la fiche vigneron o Reportings ● Missions transverses : Vous contribuerez aux différents projets transverses liés aux développements de l’entreprise.

Customer Success Intern

Assistant en Marketing Digital – stage

Account Manager

Assistant Account Manager