Customer Success Intern – Internship

Rue des Vignerons

Intern role dedicated to Customer Success at Rue des Vignerons. Engage with clients and optimize customer experience in the wine tourism sector.

Posted 6/14/2026internshipToulouse • 🇫🇷 FranceEntry LevelWebsite

About the role

Key responsibilities & impact

Actively contribute to the growth of Rue des Vignerons by managing our entire Customer Service function and proactively helping to improve it.
You will have a dual role allowing you to be in contact with both our customers and our partners:
Support: You will respond to requests from individual and professional customers:
- Event organization
- Group reservations
- Specific booking requests
- Answering questions
- Guidance and advice
You will also ensure overall satisfaction for Rue des Vignerons customers.
Strategic: You will assist in designing and implementing a structured customer service:
- Improving the customer journey
- Handling requests and producing reports
- Management and use of CRM (HubSpot)
- Long-term thinking and tool improvements
Commercial relations: You will assist Account Managers in managing their partner portfolio:
- Monitoring and optimization
- Registration follow-up
- Updating winemaker profiles
- Handling customer disputes

Requirements

What you’ll need

You are dynamic, responsive, curious, and also organized and meticulous.
You work independently but know how to collaborate within a team.
You have a strong customer focus and a desire to do excellent work.
You have strong writing skills and good spelling.
You are comfortable speaking on the phone.
You speak and write English.
You are proficient in Excel and Google Sheets; some familiarity with HubSpot or Salesforce is a plus.
You have an interest in wine and tourism.

Benefits

Comp & perks

Monthly stipend equivalent to 15% of the French Social Security ceiling.
Meal vouchers (tickets restaurant).
50% coverage of transportation costs (based on a subscription).
Teleworking offered 2 days per week (Monday and Friday).
Company-provided computer equipment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event organizationgroup reservationscustomer journey improvementCRM managementreport productioncustomer dispute handlingExcelGoogle SheetsHubSpotSalesforce

Soft Skills

dynamicresponsivecuriousorganizedmeticulousindependentcollaborativecustomer focusstrong writing skillsgood spelling