Ruby Labs

Junior Customer Support Representative – Tickets

Ruby Labs

full-time

Posted on:

Location Type: Remote

Location: Turkey

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Job Level

Junior

About the role

  • Handle routine customer support tickets efficiently and professionally.
  • Assist with ticket triage and processing to ensure timely resolution.
  • Escalate complex issues to senior team members or relevant internal teams when necessary.
  • Work towards achieving the set Key Performance Indicators and Service Level Agreements.
  • Strive to provide accurate and friendly first-contact support to customers.
  • Gather basic customer feedback to help improve our products and services.
  • Assist in handling billing queries under guidance when required.

Requirements

  • 1–2 years of experience in customer support.
  • Strong attention to detail and accuracy.
  • A friendly demeanor with a passion for providing customer support.
  • Good communication and interpersonal skills.
  • Basic problem-solving abilities with a customer-focused mindset.
  • Familiarity with CRM systems and support tools is a plus.
  • Ability to follow established procedures for ticket handling and escalation.
  • Willingness to learn and adapt quickly in a fast-paced support environment.
Benefits
  • Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
  • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
  • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
  • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
  • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailaccuracyfriendly demeanorcustomer-focused mindsetcommunication skillsinterpersonal skillsproblem-solving abilitieswillingness to learnadaptabilityprofessionalism