Ruby Labs

Junior Customer Support Representative, Payouts

Ruby Labs

full-time

Posted on:

Location Type: Remote

Location: Turkey

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Job Level

Junior

About the role

  • Assist with processing player payout requests in accordance with company policies.
  • Perform routine checks on payouts to ensure accuracy and compliance.
  • Support verification workflows for KYC (Know Your Customer) and fraud prevention processes.
  • Help maintain records of payout activity and verification steps.
  • Work with the customer support team to address basic payout-related inquiries from players.
  • Escalate any suspicious or unusual activity to the AML / risk team.
  • Monitor payout processes and flag operational issues or inconsistencies.
  • Support internal audits and compliance checks as required.

Requirements

  • 1–2 years of experience in customer support, payments operations, or financial operations.
  • Strong attention to detail and accuracy.
  • Basic understanding of payout workflows and verification procedures.
  • Good written communication skills and ability to coordinate with internal teams.
  • Comfortable working with spreadsheets, dashboards, and operational tools.
  • High level of integrity and discretion when handling sensitive financial or personal information.
  • Ability to follow defined operational processes and learn quickly.
Benefits
  • Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
  • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
  • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
  • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
  • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payout processingKYCfraud preventionverification workflowscompliance checksattention to detailaccuracypayout workflowsfinancial operations
Soft Skills
written communicationcoordinationintegritydiscretionability to learn quickly