Provide day to day Salesforce support/bugfix to our end users
The single point of contact for all Salesforce needs on the GovCloud
The primary point of contact for the customer support team on all SFDC needs during PST hours
Support end users in data extractions, reports, KPIs and dashboards
Ability to do Unit Testing for bug fixes
Monitor and maintain the ongoing system integrations between Salesforce and other upstream/downstream applications
Working experience with third-parties to provide technical support, research, troubleshooting and be able to resolve issues in a timely manner
Maintain up-to-date knowledge of Salesforce functionality on new releases, customizations and integrations
Collaborate with cross-track teams to troubleshoot business system related issues

Requirements

2+ years of experience in Salesforce development/admin
Experience in Sales and Service cloud
Experience with CI/CD Devops including using tools such as: Visual Studio Code, Git, Bitbucket and Jira
Ability to troubleshoot the Salesforce platform: sharing and visibility, bulk DML operations, Apex, callouts, etc.
Experience working with Force.com Apex Classes, Apex triggers, Batch Apex, Lightning Web Components (LWC), Visual Force (VF Pages), Integration (REST, SOAP, Change Data Capture, Platform Events), Force.com API, SOQL and SOSL
Good communication skills to work with global team
Experience in backend JavaScript is a plus
SOX or ITGC’s experience preferred
Experience in ticketing systems like JIRA
Ability to reprioritize tasks and manage time to deliver results on requests
Bachelor's Degree in Computer Science

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSales CloudService CloudApexLightning Web ComponentsVisual ForceSOQLSOSLCI/CDJavaScript

Soft Skills

communicationtroubleshootingtime managementcollaboration

Certifications

Bachelor's Degree in Computer Science