OEM Field Support Manager
RTX
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $132,400 - $251,600 per year
About the role
- Manage key relationships with a strategic OEM customer located in Little Rock.
- Act as a primary liaison and brand ambassador between the assigned customer base and P&W Canada providing technical and commercial support.
- Support regional technical/commercial reviews and senior management meetings with the customer base.
- Provide input on new contract proposals for customers within the assigned region.
- Help to define strategies to drive service level improvements.
- Collect engine operational data and provide first line feedback to P&WC Program groups of operating problems, customer perceptions and needs.
- Provide on-site assistance and solutions for all technical, commercial, and operational problems encountered.
- Visit and cultivate relationships with key customers in the assigned region through routine contact.
Requirements
- An Advanced Degree in a related field with a minimum of 7 years of aerospace experience in MRO management, customer account management, and/or aerospace technical experience, OR a Bachelor's Degree and a minimum of 10 years of prior relevant experience, OR in lieu of a degree a minimum of 14 years of prior relevant experience.
- Active US Driver’s License and Passport.
- 10+ years direct customer-facing experience.
- Previous experience in aviation maintenance, field services, engineering, or other relevant technical positions within the aerospace industry.
- Demonstrated leadership in customer account management and capable of communicating at all levels within an organization.
- Proficient technical knowledge of P&WC’s engine portfolio.
- Computer Systems: CRM; SAP; Microsoft Office proficiency preferred.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
aerospace experienceMRO managementcustomer account managementaviation maintenancefield servicesengineeringtechnical knowledge of P&WC’s engine portfolio
Soft Skills
relationship managementcommunicationleadershipcustomer servicestrategic thinking
Certifications
Active US Driver’s LicensePassport