Communicate effectively and professionally with customers
Digest large amounts of data quickly while dealing with ambiguity
Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedites requests, the implementation of contract modifications to standard work and other customer requests as needed
Ability to train and develop others around them in areas of expertise
Continue to develop and participate in efficient process improvements using CORE Principles
Receipt, review, and processing of customer orders, RFQ’s and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations
Extensive internal interface with various support organizations within the organization
Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately
Responsible for assisting with timely payment from customers

Requirements

Typically requires University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
Prior Account Management or Customer Service experience
Customer Service experience with the ability to collaborate amongst multiple internal functions and external customers
Distribution or logistics experience and knowledge of international trade protocols
Proficient in Microsoft applications, SAP, reporting, database manipulation and/or VBA
Ability to process large amounts of information quickly, handle ambiguity, make sound business decisions, and be open minded.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementcustomer order processingRFQ processingdata analysisprocess improvementdatabase manipulationVBAlogisticsinternational trade protocols

Soft Skills

effective communicationcollaborationtraining and developmentdecision makingadaptability

Certifications

University DegreeAdvanced Degree